Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unopened, unused, and in its original sealed packaging, with any tags intact. You’ll also need the receipt or proof of purchase. Opened or used skincare and personal-care products cannot be returned for health and hygiene reasons.

To start a return, contact us at jonathan@fullpackageclub.com. Please note that returns must be sent to: 8720 Winter Breeze Way, Sarasota, Florida 34241.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with return questions at jonathan@fullpackageclub.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right. The unopened-item requirement does not prevent you from reporting an item that arrived damaged, defective, or incorrect.

Exceptions / non-returnable items
Opened or used skincare and personal-care products cannot be returned. We also cannot accept returns for perishable goods, custom or personalized products, hazardous materials, flammable liquids or gases, sale items, or gift cards. Please contact us if you have questions about a specific item.

Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return the unopened eligible item and, once the return is accepted, place a separate order.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be unopened, unused, and in its original sealed packaging, with any tags intact, and you’ll need the receipt or proof of purchase.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or credit-card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at jonathan@fullpackageclub.com.